Terms and Conditions of Sale: International

Minimum order: $75.00.

Payment terms: Prepaid in full by MasterCard, Visa, or American Express. We also accept prepayment by wire transfer, but there is a $35.00 surcharge, which covers bank fees and administrative costs.

Customs, duties, and local taxes: We bill only for the product purchased and the shipping charge. You will be responsible for any other fees associated with importing your order.

Shipping and Handling: We ship FOB Claremont, NH, via UPS air service, prepaid and added to your invoice. We strive to pack orders cost-effectively and actively discount air shipment charges. We encourage you to submit your order for a firm quote on shipping charges prior to confirming it. We can also ship via UPS or DHL collect if you prefer.

Backorders: If any product is backordered we will contact you for instructions on your shipping preferences.

Returns and Restocking Charges: Viscosity cups are NOT returnable. All other items are (if unused and in resellable condition), but for some products there may be a significant restocking charge, In all cases, returns must be arranged in advance, and clearly identified with an approved return authorization number. If returnability is a concern, be sure to inquire in advance."